Incident

Potential business impact
We can confirm that all Intermedia voice and UCaaS systems are now fully operational. The issue that resulted from the CrowdStrike global outage has been resolved, and our services are back to their normal state. A full Reason for Outage (RFO) will be released following an in-depth assessment of the incident, including CrowdStrike”s plans for corrective actions to avoid a recurrence.

Service(s) impacted
Control Panel, UNIVERGE BLUE™ ENGAGE Advanced/Complete, UNIVERGE BLUE™ CONNECT, UNIVERGE BLUE™ MEET, UNIVERGE BLUE™ SHARE, Exchange

Title
Control Panels and service access disruptions

Start time Friday, 19 July 2024 08:30 (Central European Summer Time)
End time Saturday, 20 July 2024 01:00 (Central European Summer Time)

Summary of issue
A CrowdStrike software update affected Microsoft Windows systems globally, including those that support Intermedia”s services. This resulted in considerable challenges for our customers and partners, and we deeply regret any inconvenience caused.

Said CrowdStrike CEO, George Kurtz, “Today was not a security or cyber incident. Our customers remain fully protected. We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on. As noted earlier, the issue has been identified and a fix has been deployed. There was an issue with a Falcon content update for Windows Hosts.”

Technical details
As noted above, CrowdStrike identified, isolated, and deployed a fix for the issue. As a result, we progressively restored our systems. Our IT, engineering, system administration, and support teams worked tirelessly to bring everything back online and resolve any issues. If you are still experiencing issues, please reach out to the support team.

Summary of Issue:
We want to inform you about a significant global outage that is currently affecting Intermedia services. This issue stems from a recent update by cybersecurity firm CrowdStrike, which has caused widespread disruptions for airlines, banks, media outlets, technology companies, telecom firms, and businesses and other organizations around the world. This outage has impacted Microsoft Windows systems that support Intermedia”s services.

Business Impact:
Account Administrators may experience issues with log in to Control Panels. Users may experience degraded performance connecting to services.

Technical Details
Many of our services and systems are working, but not all. CrowdStrike has communicated that they are in the process of rolling back the update that caused this issue. We understand the critical nature of the services we provide and regret any inconvenience this may cause. Our teams are working nonstop to resolve this issue as quickly as possible and to minimize the impact on your operations. We will keep you updated on the progress and provide further information as it becomes available. Thank you for your patience and understanding during this time.

Er is momenteel een incident op de Beheerportal en met inloggen op de Univerge Blue Connect app.

Impact: Pagina beheerportal wordt niet geladen, clients kunnen niet niet inloggen en krijgen “Service Unavailable”.

Er wordt momenteel aangewerkt om dit asap op te lossen.
Excuses voor het ongemak.