Incident | Login problemen Web-Softphone desktop applicatie

Our engineering team has identified the root cause of the service disruption and implemented corrective measures to restore services. Our Support team has not received any further reports of unsuccessful logins, and we have not observed any failed login attempts for Websoftphone desktop users.

Our engineering team has identified the root cause of the service disruption and taken emergency action to restore services. Following this change, we are currently observing unsuccessful login attempts for Web-softphone desktop users. We kindly ask affected users to close the application and reattempt login.

If issues persist, please contact the Support Team immediately. We are actively monitoring service availability and login activity.
Some users may see a error “Error displaying the view” when logged in, simply click “Refresh” to continue. This error is beeing worked on.

A further update will be provided in 2 hours. Thank you for your patience and understanding.

We are investigating an issue with the Web-Softphone application as a high priority. While the previous recommendation to uninstall and reinstall the app resolved some cases, we can confirm that it is not resolving all reported problems. Please do not attempt to uninstall and reinstall the application at this time. Our technical teams are actively working to identify the root cause and implement a comprehensive solution. We will provide the next update within 60 minutes. Thank you for your continued patience and understanding.

Impact: Het betreft issues met de Web-Softphone desktop applicatie. Als workaround kan tijdelijk de web variant gebruikt worden via https://app.my-connect.nl of de legacy softphone.